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Unless someone can make this right, we will not be renewing our contract. When opening a claim with HWA in June 20th, it took a while to get someone out here. First their only available time was 5 days from then, we called and got another company and they no call no showed for a scheduled appointment. Then we finally got a fantastic company out to look and quote the unit. It needs replacing, they filled the proper paperwork and we went on with our business. I was told it could take a week to get it approved with the part.

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I just bought a home and have had a 2 10 warranty that came with the home. I have been dealing with these people for a month just to have my drain snaked. The plumbing company was very lazy and instead of actually inspecting my problem they guesstimated what was wrong. That has been a month ago and I have been contacting the contractor and 2 10 about the situation because I have had to do dishes and my standup shower. I finally complained enough so the contractor called me today and said I need to replace the drain pipe in question so they can snake it which obviously defeats the purpose of them snaking it. The following is an email written to 2 10 Home Warranty on July 27 related to my HVAC issue: First and foremost, thank you for your assistance regarding work order . This is to confirm $662 will be paid back to me after I forward the final paid invoice of work provided to get my central air unit repaired. To reiterate my stand from our earlier conversation, all options to utilize an in network contractor were exhausted. As I referenced in my email below, 2 10 provided a contractor Express Plumbing Heating and Air that was located in San Diego area code 858, some 170 miles away from the property address. Another 2 10 recommended contractor was Comfort Services, but they never called me to set up an appointment. When I called Comfort Services’ telephone number that 2 10 provided, I was asked to leave a message on generic voicemail.