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Really?Having been a homeowner for 30 years, this is the worse experienced I have had with a warranty company. Still waiting for an appointmentSo I submitted the claim through the internet. Got a call from Select the next business day asking make and model of the oven. It was on the original online request but I gave it to them again. Request assigned the 13th, I called them the 17th because I had not received a call or email from anyone. Gave me the name of their tech so I could call him. VM full and no name or business listed on the VM. I called Select again and got a rude man who told me he had spoken to this tech an hour ago and he was legit and I should just wait for him to call me. Since he was rude and unhelpful I asked to speak to a supervisor. He would not give me to one my issue was not big enough to get a supervisor. He finally transferred me to Robert who was helpful and got through to their contractor and promised me a call back.
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Every household in America contains someone who doesn't need to be hot or cold. If we charged the home warranty company more than $25 $50 in addition to what the customer paid, if we were lucky enough to collect the service fee, we would be threatened by the home warranty company, as all these calls were averaged and the total cost per call average had to stay below $200, or we were gone. The lower the cost average, the higher the call volume. High volume and low dollars does not make for a satisfactory business. The real customer is the home warranty company. Also, the reason the turnaround time on parts is so long, is that if we supplied the parts, we could not charge The warranty company any more than if than if we didn't supply it.