Offering comprehensive protection on your appliances and systems, clients can rely on them for coverage. Choice Home Warranty has reliable customer service reps ready to answer your warranty needs when it arises. However, some complaints about refusing to cover some claims has brought down their overall score in both our review and the BBB. They were also fined in the state of New Jersey for deceptive tactics on June 15, 2015. Their pricing is on par with other similar home appliance warranty companies. For the past 30 years, HSA Home Warranty has been providing homeowners warranty coverage to US residents. Based in Cross Plains, Wisconsin, HSA lets people protect their appliances and systems with their warranty programs. They also offer real estate professionals errors and omissions insurance as well as home warranty programs. We were unable to verify HSA BBB ratings as of this time. We did manage to find several negative complaints on a few sites though. A lot of the clients did not like how their claims were handled or nullified by HSA.
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She did say it manages more than one million claims per year. BBB lists 18 alternate business names, including HMS and CCHS, for the company. It's common for a company with that many complaints to receive an low rating from BBB, but BBB didn't rank the company. We asked why. A BBB spokeswoman said it was evaluating complaints "right now" to determine if there are any patterns that it should address to the company. The BBB complaints are not isolated.